Trigger
Define what starts the process
Identify the event, request or condition that begins the workflow.
Steps
Show the real sequence
Document what actually happens rather than what the procedure manual says should happen.
Decisions
Make branches visible
Identify points where the workflow changes based on approval, status, risk or missing information.
Ownership
Assign responsibility
Show who owns each important step and where responsibility changes hands.
Handoffs
Find friction
Look for steps where information is retyped, work waits in queues or responsibility becomes ambiguous.
Outcome
Define completion
Specify what must exist or be true when the process is successfully finished.
